Working within the J&J Corporate Business Technology sector. Assisted the Technical Product Owner in the building of a Cloud based solution for the current Contact Center platform. Assisted in the testing of Contact Center Call flow releases by creating test cases, conducting tests and creating Jira dashboards to track tests and report bugs.
Co-Op TechBytes project. Created a platform to share short “byte sized” videos of information on end user technologies such as Microsoft Teams and outlook to quickly solve issues users are facing. Lead the creation of documentation of the team’s work stream and on managing the platform. Collected and analyzed data to evaluate the effectiveness of the TechBytes platform and its videos.
Conducted presentations updating the team and bringing visibility to my process.
Seasonal Tech Consultant - Target (2019 - 2020)
Assisted Target guests by staying current on top sellers and current technology trends. Asked open-ended questions to better understand the guest’s needs and wants. Facilitated transactions and supported guests so they can be confident about their purchase.
Maintained a clean, organized and safe work environment. Created an inviting shopping environment by ensuring products are in stock and available for guests to shop.
Teaching Fellow - All Star Code (2018 - 2019)
Worked as part of a three-team instructional staff for 6 weeks as a teaching fellow with students from underprivileged backgrounds. Created a safe, respectful, professional and enjoyable environment for students to learn web development.
Embodied the All Star Code pillars of daring greatly, celebrating failure, telling my story and having a growth mindset. Acted as a role model and bridge between the lead instructor and the students.